I left my Pulsar to be serviced. When I handed it in it had a glass and all three hands. I had used some tape to keep the back in place. When it was returned the glass was missing and the second hand also missing. The man said the glass was missing when I handed it in - it wasn't. Also they made an error regarding the refund. I was accused of stealing, threatened with police action and debt collectors unless I handed back excess amount. At no time did the staff go through the error. I was also accused of 'running out of the shopping centre' to avoid returning this money. Sorry to say I am disabled and a blue badge holder with extensive spinal surgery - I am incapable of running. So I went from having a watch that could have been repaired to one that is now ruined and have been accused of theft. A total disgrace.