This is the Worst service I have ever had by any shop or company I took my watch into them for a battery & they damaged the back, I was told it was going to be serviced at TAG for its service polish re seal & to repair the damage they had caused not a watch lab work shop IT TURNS OUT they never sent it to TAG at all they used an in house work shop which I never wanted I was lied to It come back 2 weeks later still damaged with an abundance of excuses I spoke to head office and they assured me it would be rectified I called the lakeside branch 2 days ago for an update and was told I would be called back in 2 hours, by the member of staff who damaged the watch in the first place, I won’t name him I have called the branch 3 times today and nobody has picked up the phone Low and behold I have had the head office manager jhonathen finally return my call Still with no confirmed return date I was offered a £50 refund on the 30th of November 2017 I actully think looking back on there incompetence poor service it’s an absolute insult. I understand accidents happen but this has been one thing after another avoid at all costs