My experience with The Watch Lab is… My experience with The Watch Lab is rather shocking. Went to branch in Stoke in march this year and left them my watch for repair. My watch still hasn't been returned, received 2 phone calls in 5 months!!! Have been several times asking for update on repair and all I got is that there is no update and they are chasing manufacturer. For 5 months???!!! I don't even know where my watch is gone and if I ever see it again. Absolutely terrible services, if I would have known this I wouldn't take it there. And they charged me £49.00 for new battery - for the watch I haven't seen since!!! Stay away from this company if you want to see you stuff again.