I ordered a strap from this company. The moment it arrived there was an issue and the strap wouldn't fit. I didn't want to force it as I didn't want to break my watch. I noticed that the problem was because the back of the holding mechanism wasn't sitting flush. Also on the other side there was a tiny hole on the side. Clearly a manufacturing fault because when comparing with the other half of the strap the mechanism didn't have the tiny hole and was sitting flush. They said I needed to send mine back so they could inspect it as the pictures were not sufficient. I advised that I needed a replacement much sooner so offered to buy a replacement strap and send mine in for a refund. I had to pay return costs which was advised would be refunded to me. Two weeks later I chased them for the refund and they called me to say my strap wasn't faulty as it would fit in the ones they tested it in. I asked them to put two straps side by side and see the difference however they refused to accept there is any fault whatsoever. I will let you judge by the pictures whether there is an issue or not. I have initiated a charge-back as all they would offer was a gift card or a replacement strap which is stupid in itself considering they told me there's nothing wrong with mine apparently... For fairness I have to add the second strap was fine and I have been wearing it with no issue for about two weeks but when there's an issue don't expect them to resolve it.