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Anonymous
AVOID! Messed about with delivery and items stolen by their carrier AVOID AVOID AVOID!!!! Order for £135 sent by Parcelforce, which unfortunately I got messed about with, one day getting a text stating delivery that day, then no delivery, then another text the next day, tracking said out for delivery, no delivery then states back at depot, then told saturday delivery, stayed in for a 3rd day but still no delivery. After all that Parcelforce then couldn't be bothered to deliver the parcel and took the order straight to the post office for collection , and then had the bare faced cheek to post a card through the door saying our parcel was at the post office. If they can come to the door to deliver a card, why not bring the parcel. WELL - the answer is that one of the items was missing, Whisky Exchange looked at CCTV and it was packed at their warehouse, but it seems it was stolen by Parcelforce. How could that have happened given the box had sealed tape across it and a plastic strap that showed no sign of tampering? Whisky Exchange said that Parcelforce sometimes repack the order - WHAT? WHY? They allow their carrier access to the shipped items? What a ridiculous thing to let do with such high value items - of course someones likely to steal something - what legitimate reason is there to repack an order once it's left their warehouse??? Now it makes sense why no-one at Parcelforce wanted to deliver the item to the door, they'd get found out one of the bottles was taken by their staff. How can a company let their carrier do this kind of thing, I'm not the first on here to highlight that Parcelforce have caused issues for customers of the Whisky Exchange. I ended up getting the stolen item refunded and had to get the missing items myself from Royal Mile Whiskies in London (Very nice shop in Bloomsbury - recommend Royal Mile Whiskies highly), I certainly won't be buying from Whisky Exchange again Waste of time ordering from Whisky Exchange on the web, you have no idea when you will receive your order and it's likely some of it won't turn up. I'll also be boycotting the Whisky Exchange shops too and NEVER recommending them to others. AVOID AVOID AVOID!!!!
4 years ago
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The Whisky Exchange has a 2.5 average rating from 13 reviews

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