Hi Sam, The product I ordred was fine. Dealing with you was a pleasure, as I had to phone for Customer Services help when having difficulties placing my order online! However, all of your much valued and appreciated help was let down by your Company's appointed courier delivery service provider... DHL! DHL's driver that day, did NOT follow my....very specific and clear delivery instructions by....leaving the boxed package ordered 'INSIDE' my BLUE WHEELIE BIN along with my discarded rubbish...and NOT as instructed, ie, 'BEHIND' THE GREEN WHEELIE BIN INFRONT OF MY GARAGE!!!!! The driver is surely colour blind and unable to read simple instructions? Should they be doing this job and why doesn't your company take DHL to task over such incidents. They ruin your company's good service and reputation. I am a great believer in the saying... "You only get one chance to make a good first impression". DHL most definitely spoiled this 'first time order experience'. Regards, Paul Giannadrea