I bought a jigsaw for my mum in February. She had completed it in March to find a piece was missing.I contacted the works and was told to take it to any store and get a refund. Great I thought. Due to the covid store closures it was May before I could return it. I was told in the store (Hillsborough) that because I had paid by PayPal originally, then the refund would be credited back to my PayPal account. I am still waiting after several weeks.I've made several phone calls and sent several emails and all I get are empty promises. In summary, if you buy from The Works, don't expect any consumer rights. Once they have your money, they are keeping it, whether you return the faulty merchandise or not !!