An uncommon occurence for me to feel the need to pen a negative review but I do so here in the hope others will be able to avoid the ZipYard in Staines... both seamstress & owner were quick to argue aggressively when I explained how the previous manager had promised to have my suit fixed (for the second time) at no extra cost in three days time. Due to their lack of communication this hadn't been passed on and I was asked to pay another 15£ on top of the previous 75 upon my arrival, to an unfixed suit, at the aforementioned date. The owner stepped up this time and descended the most dreadful display of diplomacy after I said I would simply be taking it elsewhere and reviewing negatively. It was finally agreed for the service to be carried out at no extra cost and I was to collect it later that day. I did, only to find that nothing had changed, and having taken it elsewhere since, I'm told it will require total reconstruction to the blazer. A waste of money and a waste of conversation