Was advised that item was not ready on day it should have been and told it would be a day later, which for personal reasons did not suit and I would not have gone ahead with the works in first place if this was the case. I clearly straight away after receiving the text message saying I don't want the work to be carried out. Didn't hear back and then next day, I then get a text saying the item is ready for collection but for me it was too late as i had missed out on my function/event i was going to (Hence having the suit altered) and had to drive to London to collect another jacket from a friend in order not to miss out on my plans. They ignored my cancellation request. Not happy to then have to pay full price for something I didn't want carried out and gentleman in shop simply said "well, its done now" Wont be recommending them!