Alteration - A pair of trousers that required taking up, within an agreed timeframe but wasn’t completed on time. Dropped the trousers on Friday 23rd requesting the need for them by Thursday 29th as I had evening function to attend. It was agreed and printed on the receipt for a Wednesday 28th collection. Come Wednesday zero communication, so I called and requested a status update. Was told my item would put me on the urgent list, and I would receive a text message upon completion. Come Thursday, zero communication. The store was closed on Good Friday, and I received a message on Saturday 31st just passed 10am informing me my trousers are ready. Excuse was on lack of staff, which is not the customer’s problem. Shocking communication and service. I requested a refund but was told no. I refuse to lower myself and argue with an irresponsible individual, who showed zero remorse. Won’t be using them again.