Disheartening to see so many reviews saying they've had the same complaint, not making me feel that a resolution is likely any time soon. I placed an order at the end of December. When it arrived one book was missing (ticked on the order sheet but another that I did receive wasn't ticked). The missing book was from the same range as another that is received, which quite frankly was rubbish and not worth what I'd paid and therefore I'd have wanted to return both. Over the next six weeks I've tried to phone multiple times but no one answers, the FAQ section refers to an online chat button that doesn't exist, and I sent three emails backed up by three online enquiries. They eventually responded to one of the online enquiries saying they'd not received my email, they only mentioned one date but I assume they meant any of emails nor the two earlier online enquiries - which I find highly unlikely! I've now replied with a fourth email which included the history of my prior messages, but still no reply or resolution. I accept that mistakes happen, particularly over the busy Christmas period, however the complete lack of reply and customer service is unacceptable. Such a shame really as myself and family have used The Book People a lot over many years.