I ordered three books on 1 December. After a week I emailed asking where my order was, no reply, emailed again, no reply. I phoned customer service who asking where my order was and asked why no reply to my emails. Was told I may have sent two, but others have sent five. Asked where my order was, told in the warehouse and would receive before Xmas. Still no sign, so again phoned customer service who said I would need to speak to enquires, so he put me throug, the phone rang out. I phoned again and asked not to be out through to enquires as they were customer service. He totally ignored me and put me through again, phone rang out again. I have still not received my books and my order is still pending. As I ordered in 1 December this was plenty of time to send my grandsons books for his Xmas present. Absolutely shocking customer service, I have now resigned myself to the fact that i will not receive these before Xmas, if at all. I will definitely be making a formal complaint, although given past experience it will probably be ignored.