It's a shame that 1 star is the lowest rating, I could have given them zero star! After 3 calls from Sean Masters, I finally agreed to sell them my car because they guaranteed the price. I told Sean that my car was booked in for its MOT and service on the 6th of November but he advised me to cancel the MOT and service because the price for my car was already guaranteed; I was honest, I told him all about the damage and I tried to describe them as accurately as possible and towards the end of the call, I asked if he wanted to see my car and I was told to just send photos by replying to the confirmation email that would be sent to me shortly after the conversation. So, that's what I did. I sent photos of my car and I made sure that the scratches and damage were captured. The collection date was confirmed which was 6 November (today) via email. A friendly, very professional lady came for car inspection. She explained the process to me, asked for all the needed documents for verification, etc. Took photos of my car and she said that I'd get a phone call shortly. I received a call from James Robinsons who then told me that the damage was more than they expected hence, they couldn't offer me the guaranteed price. When I said, I disclosed all the damage and even sent photos he then told me that he would call me back. After few minutes, he called back. To cut the story short, Sean claimed that he didn't received my email. Anyways, I didn't agree to sell them my car, and James became rude, he raised his voice several times. If you want to AVOID stress and inconvenience, DON'T USE THIS COMPANY.