Booked an appointment to sell my 83 year old Mothers car with this company via the motorway app for a pickup between 9am annd 1pm. Travelled early to Mums to avoid traffic to await the pickup. Waited all morning and no one arrived. Phoned to find out why and the diver eventually called about 20 minutes later to say that he didn't know I had a morning pickup (a lie according to the company) and said he could be there between 5pm and 6pm but I said I would need to leave by 4pm and called the company back again who advised that he would be there by 5pm. Ay 4.20pm I called again and was told he was 20 minutes away (rubbish). At 6pm, still no driver and another phone call to be told that the driver had gone home......!!!!!!! Reluctantly booked another pickup for 2 days later which went ok but my Mum had to do it without me. Would never use this company again!