We contacted Chimney Prosfor fireplace inspection/diagnostics on our fireplaces and we couldn't be happier with them! Mark is extremely professional, arrived early, took the time to walk me through what he was going to do beforehand, and explained the entire process. Where repairs were needed, he talked to me first about them and gave me options. He then followed up with a detailed email, including pictures of our fireplaces, the work that was done, and any future recommendations. I truly wish every contractor we hired were even half as professional, dedicated, and personable as Mark is. I would also add that the professionalism we encountered began with the office staff when we first called to set up our appointments. Trisha was very friendly, asked detailed questions to ascertain the amount of time that was going to be required for our time slot, followed up with both reminder phone calls and emails. We are extremely happy with all the work Mark did and best of all...we are now enjoying our fireplaces! We HIGHLY recommend Pros!!