I hired Chimney Pros last year to install two chimney caps. One cap didn’t fit, and so the technician assured me he’d install a mesh cover on the second opening. I received text confirmation the job was completed, paid in full, and trusted their word. Fast forward to last month: while installing Christmas lights, I discovered the second chimney cap was never installed. I called the company, and they scheduled a technician to fix the issue. On the day of the appointment, I called to confirm, only to be told I wasn’t in the scheduler. When I asked to speak to a supervisor, I was promised a callback—only to later learn the supervisor was "out for the day." This company has repeatedly lied to me, failed to complete the job I paid for over a year ago, and provided abysmal customer service. Save yourself the stress and frustration. Find a company that values honesty and follows through on their commitments.