After packing a TV screen with 10 m of bubble wrap and in a carton box to ensure that it is secure- it arrived with my son from PE to Stellenbosch-my son noticed a paw like dent on the packaging only to find that the RV was completely cracked and broken. I immediately reported it to the courier guy on the 19th of February as requested. They responded to inform.me that the case had been escalated and 3 weeks later- no reply!! The Courier Guy- you should be ashamed of your service. I am an employee of a large medical company and be sure that I will share my shocking experience with their dismal service