I was both surprised and pleased to meet my Service Tech Samantha. It pleases me to see a woman pursue a career in a non traditional field. Samantha was very courteous and adhered to the mask and social distancing requirements. Aside from her pleasant demeanor, she was very thorough in determining the problem I had paid for with another Company's Tech just 2 months prior. Though it was more costly today, I am confident she knew what she was doing and gave it her utmost attention. I will definitely ask for her in the fall when it comes time to service my heating unit.