Bed was delivered and delivery company could not get it up the stairs. called up and first enquiry was great - presented with options and also advised that some companies have taken a window out to get the bed upstairs. We then called a window glazer to get the window out at a cost of £125p/h who literally took the bed up the flight of stairs in 5 minutes. We then realised that the instructions to build the bed were not in any of the boxes. I called up and was assured on 3 separate occasions that the instructions had been sent via email while I was on the phone. We were not given the instruction as the delivery men were meant to build it themselves ( funny that). It took my husband 3 hours to build it on his own as the gas lift was a bit tricky. When I complained I gave all this information as well as photos of the scuff marks on the fabric, holes in lining and studs not hammered in correctly - I was told that they would pay back £45 and they would sent someone from the factory (in Blackburn and Manchester) to London to take care of the scuffs - This as photos showed would involve removing the side panels. My husband point blank refused as it took so long to put together. Now I paid over £80 for delivery and then a further £125 to get the bed up my staircase and now have a damaged item. I dont feel that this is a good enough compensation and have since emailed and phoned only to be ignored. Stay away from this company unless you are have to pay a small fortune (£1200 is a small fortune to me) for faulty goods and bad service.