I bought this chair and shipping was much faster than expected. This chair was straightforward to put together. The instructions were clear and I was able to put it together alone, though two people would have made assembly easier. As far as support, this chair is the bomb. I am 6'5 and my head can rest against the back of the chair. The lumbar and the head pillows provide great support. I found for my height, I was able to place the pillow around the top of the chair versus through the holes and it provides fantastic head and neck support. Recline function works very well, and even a large person like me can use it. Overall, I recommend this chair for office workers and gamers who like good support. You might want a little more cushion for long periods of sitting for additional comfort.