My garage door had not been up too long when strong winds tore the garage in two, with half of it lay across the road and the sides holding the door ripped from the wall. This exposed my garage to intruders, as it was not possible to actually place the door back up. After many calls and arguments with them, they send someone out to provide a temporary fix for the garage until they could replace it with a new order from Germany. This took weeks for them to do, so I had to empty the garage of anything valuable because it was open for weeks. I waited three months until finally they send someone out. In between this time, I rang and rang for an update, always promised someone will call back, and I had to ring them a week after as no one had bothered to call me back. When they did send people to sort it out, they did not have a new garage door, what they did is put it back together. So, my door is still damaged and dented, but now worse as there is horrible glue attempting to cover the cracks and dents in the door. So, I was lied to that a new garage door was on its way and I had to wait until it came from Germany, and if they were honest and said that they would just repair the door, why have me waiting three months? Honestly the worst customer experience I have ever had. They talk high and mighty during their sales pitch, and charge a fortune (because I did pay a lot more than a standard garage door), but as soon as they have installed it, there is no aftercare support at all. I would never choose this company again.