I placed an order with them last night and within 5 minutes (maybe less) , I contacted them to ask them to cancel my order as I needed to make some changes. I had no one to talk to but a bot but it said that it prioritizes cancellation requests. This korning I got a message from their team saying that my request was declined as they alreqdy packed my order. SERIOUSLY? I find that so hard to believe. Then I also got a message asking me to rate their service. I tried to use the link but it said I could no longer rate them as the ticket has already been closed. That is so effin convenient. They are using ZENDESK. With it, you can easily configure the system so it allows customer to rate you even afterba ticket was closed. Heck, it is so flexible that you can even ask fo customer rating for every interaction with a customer. Since they have set up their system in such a way that feedback is jo longer possibpe after a ticket was closed just shows that they dont care ajout getting feedback at all! Maybe because they know their service is terrible!