Terrible company. I have been using there subscription services to collect 2 coin collections. I haven't recieved all the koins but they have now let the subscriptions run on to other I haven't ordered and do not want. They are product pushing. Horrendous customer services. I cant get hold of anyone to talk/chat/email with. I have tried every way of contact with no response. I returned 2 items and haven't recieved a refund or confirmation after 1 month. I wish inhad never started with koin club. They arnt in the UK, I think they are in Gibraltar. Date of experience: 17 July 2024