Insane bad experience from beginning to end. Terrible customer service, terrible website, now my account says I haven't bought anything (hence, can not return it) - it's like this website was built in the previous century. And we are not talking H&M prices high, this is not a high street label, this is EXPENSIVE clothing you are buying. Customer service just hangs up on you, or have their phone lines 'dead' for hours on end. I know that online is a different entity than the stores itself, so I am purely ranting on about the website (just to be clear). My advice: Do not buy anything online!