DO NOT ORDER FROM THIS BRAND Honestly the worst experience I’ve ever had buying anything from anyone. Not only did they advise incorrectly on sizing, I bought three items none of which fit properly, and none were good quality considering the high prices. But to top it all off, when I tried to submit the return on their website, which you have to mail back to them and be charged £19 for a “Brexit fee”, their website wouldn’t work to issue the forms and return labels. After a week of emailing them with no response, I finally called and was told to return in store and I would not be charged the Brexit fee. I returned in store and the manager there was quite nice and I thought maybe he had turned around this so far awful experience with this brand. But that was wishful thinking. I received the refund a few days later with the £19 taken out. I called their customer service again as I knew I would get no response on email only to be told that I was lying by their CS phone agent and that their system shows I was fully refunded. She asked me to not only forward the email from The Kooples that shows the refund amount but also my credit card statement that shows indeed the amount had been taken out. She repeatedly talked over me, accused me of lying and then finally said “oh it was a mistake” when she confirmed with her manager that the amount had been taken out. It’s not even the £19 that I care about, they could’ve kept it for all I care. It is the absolute disregard for their customers that has led me to writing this review. Absolutely shoddy and dreadful buying experience. There are much MUCH better brands to shop with, save yourself the trouble and do not purchase from this one.