On my recommendation my daughter and son in law ordered a sofa and a love seat from The Lounge Co. What a disaster that has turned out to be. The sofa arrived after a few months wait but the love seat was missing. Apparently the carrier had lost it. Several weeks later and with scant concern or help from customer service my daughter was advised that a new love seat would have to be ordered. After another long wait the love seat arrived. The legs were a different colour and size to the sofa and were extremely badly fitted. The lack of interest and concern from customer service is unbelievable. My daughter now has a four week wait for new matching legs. Having asked for some form of compensation for the anxiety and stress and the ridiculously long wait to finally get two pieces of furniture my daughter was offered the refund of the £60 delivery charge. This was quite insulting. I would have expected so much more from The Lounge Co.