Order a snuggler and sofa . First they duplicated the order incorrectly . Then they gave me a delivery date and cancelled the day before telling me they had made a mistake . Then I discovered the sofa wasn’t even made at this point having waited months . Now I’m told the sofa is made but they can not find the snuggler seat it’s lost in a warehouse . I’m told the sofa is made . It’s one excuse after the other . Customer service are not helpful I have to chase them it can take a week to get reply and when I do it’s vague . It’s now been 21 weeks and I still don’t have a full answer . They have full payment I’ve waited months and still don’t know when my sofa is coming and they aren’t sure if it’s been made . Problems with the manufacturer , problems with the delivery company , poor customer service .