Avoid this company. We waited for 4 months for our sofa, only to be told 1 week before our delivery date that the sofa had been lost. We received vague, meaningless updates for a further month, and were then informed that it was fully lost we would need to re-order and wait another 6 months. No meaningful discount was offered and they didn’t really seem to care much, if felt like this sort of thing happens at Lounge Co all the time. A quick scan of Trust Pilot confirms that this is a regular pattern of losing sofas and failing to place orders. Some people seem to have had this situation multiple times, so even if we placed a second order, I have zero confidence that Lounge Co would actually deliver it. The customer service was very poor. The gave vague explanations of what was going on that didn't make sense. It just seemed that they were trying to make up excuses for why they hadn't made our sofa. It’s a shame that they can’t be more honest with customers and be up front about the issues they are facing. My advice is to go with another company and save yourself the disappointment.