I've looked over some reviews on other sites and have found several other people have had exactly the same experiences as my own with the cushion stuffing not being identical and the sofa arriving scuffed/torn. There is clearly an ongoing issue with the quality of sofas The Lounge Co is producing and I only wish I had read these reviews before purchasing. I bought the Rose sofa and immediately noticed that the cushions weren't sitting properly. The delivery people said it takes a few days for the cushions to settle in, but one cushion seemed ok and the other would sink in and flatten as soon as you sat on it. The Lounge Co sent over an 'independent' technician who said it seemed fine to him. I asked him whether he had even seen the actual sofa in the showroom (I purchased from Chiswick) and if he knew what the Rose sofa is meant to look like. He said he had never been to the showroom and that he isn't familiar with this sofa! He didn't even sit on it, he just took a couple of pictures and left. I physically had to take the faulty seat cushion back to the showroom and put it on their model - the difference was obvious - and only then did the manager agree to replace them! It's ludicrous! The back cushions still aren't right. I then noticed that the back of the sofa was scuffed, torn and had a sharp razor-type object sticking out of it. I only noticed this because the razor damaged my wall. It took months of emailing to try and get this sorted. In all this time, their customer services didn't even have the courtesy to call me. I literally had to request for someone to ring me before they did. They sorted the razor, but refused to repair the damaged fabric, claiming that I must've caused the damage. I'm a single woman, no kids, no pets - I would literally have had to sit there scraping the sofa with sandpaper to manually create the damage that's on the fabric. Their treatment of me and the situation is disgusting and beyond frustrating! I looked up my consumer rights, but they aren't registered with any professional quality control agency like Furniture Ombudsman, so they can basically treat customers how they want without any consequence. I would steer clear of this company. They tempt you in with competitive pricing, but the quality is shockingly poor and the customer service is even worse! My biggest regret is not forking out extra and buying from Loaf!