I ordered a number of items for my sons birthday. I was told that delivery would be 5-7 business days. When I looked at the yodel tracking 5 days later it hadn’t been updated. I spoke to yodel who confirmed that the north face hadn’t even sent them the parcels yet to be delivered. North face confirmed this and couldn’t tell me when they would be sent to yodel or eventually delivered to me. They just said that they were experiencing delays due to covid. It seems like every shoddy bit of behaviour by such companies is being blamed on covid. How is it though that some companies are doing so much better? I’ve ordered tons of stuff online from other retailers over the last year and generally things have been ok. Everyone expects some problems and I’m usually a patient person. That said I’m totally fed up with companies who, after a year of covid, haven’t got their act together and still make promises they can’t keep. They are quick enough to take your money though!! On top of that it’s the constant rubbish spouted by customer services about how they are powerless to do anything blah blah blah. Change the record. So now I am left trying to sort out replacement birthday gifts for my son while being out of pocket by approximately £150. Thanks a bunch North Face. In future I’ll be buying elsewhere.