I ordered a women’s 1996 retro nuptse jacket on 20th October, to be delivered while I was on a business trip to the US (thus, staying at a hotel). I experienced a great deal of stress and frustration due to this order, which I paid a significant amount for but did not receive. In addition to being left without the product, I have had to go through all of this trouble and stress since October 25. I understand that several things went wrong during the process, but in my opinion, the main issue was North Face not properly explaining what I needed to do in order to have the package delivered on the agreed-upon date, and not respecting my request to cancel the delivery. I tried to understand what a "lack of access code" was, but no one could explain it to me. I then requested to cancel the delivery because I was returning to my home country, and, therefore, it would no longer be possible to receive the package, which was already past the delivery deadline. I also contacted North Face directly, requesting the cancellation of the order because the delivery could not be made on time. But my request was not respected. Moreover, no one in the chats with the delivery company or with North Face was able to explain why the package was not being delivered on time. And now there is no possible way to contact North Face. The company's channels are only useful for selling. Customer service and delivery services are simply garbage.