So wish l'd checked this site before being stupid enough to order patio chairs & table online from the Range. My story very similar to those love just read on here and l could cry! Ordered online at beginning of May then advised by email that delivery would be around 4 June - that was no problem. We actually received the items on 3rd but when we opened the box one side of one of the chairs has both plastic end stops missing and even the chrome strip that should hold the end in place. We would have to try and find something to level up chair in order to sit on it! I have filled in 2 customer return requests (with photos) phoned the so called customer service number 3 times - no answer - just music playing for 30 minutes each time. So on 9th June l called our local store in Bury St Edmunds - spoke to James and after he spoke to manager l was advised that we could return to store......but after we struggled in with large heavy box we were told sorry they couldn't refund as order was fulfilled by their "trusted partner". I wasn't happy! The manager called a number and l was promised that someone would email with a collection date. I did get an email which stated the collection would be the 15 June. We waited in ALL Day - no-one came. I called the store again next day - the girl l spoke to was very apologetic and said she would contact them again. She called back to say l would get email - which l did saying they were waiting to hear from their trusted partner with new date. Still waiting and now l've read these reviews l am not at all hopeful of getting faulty goods collected and a refund. I agree with other people on here something should be done! The Range are taking our money under false pretences - this is fraud and also theft. They are not adhering to online retail law and all we can do is report to Trading Standards. I feel very angry and duped.