Ordered a large heavy mirror online which although packed well arrived completely smashed to bits. I have spent hours on the phone to customer services but no answer, phoned the store several times over the last two days to try to arrange a collection but still no answer. I've emailed 3 times with no reply so I'm quiet fed up as you can imagine. What do you have to do to get any kind of response other than go to the store? Now I am really p+++ed off. I went to the store and explained all the problems ie my many unanswered phone calls & emails ect but was told the store cannot do anything about arranging collection and told I have to contact customer services, I wont tell you what my reply was...they said the only other option is to take it to the store. When I said I could do that as it's to big and very heavy wouldn't fit in my car I was told to hire a van...I don't usually swear but FFS