The long story about The Rarehouse, or should I say The Scarehouse as they do a good job at scaring any customers they might have away. So, I have posted this review once more but reorganised it to be more readable and simple. On 18/12/2018. I buy a pair of Yeezy 350v2 Sesames in Size 13, order #2017-6468, 280€ (Euros) On roughly 20/12/2018 after the point the seller would have had to ship them to them, I receive no update on the status of if they have been sent or where they are. This was through their contact form where I receive confirmation it sent. No answer A few days later, I attempt to contact them again, no answer, now no confirmation it sent. Another few days later, I start trying to contact them directly through my email service, in case their contact us page just wasn't sending emails correctly. No answer. A couple of days later on the 27th I believe, I try to phone them because at this point it has been roughly a week and a few days without any digital answer, success, I get through to someone! He says they are being sent from Portugal but according to his tracking, they are only 30km or so from their office and should arrive soon for authentication. A few days go by, no update on if they arrived or were authenticated. I attempt to contact them again, no answer. After this I get a bit fed up and try phoning them again, multiple times throughout the day. No answer, I ask a friend to phone them, no answer. I go to their instagram comments section to see multiple users complaining that they hadn't received any response. One user bought shoes on the 12th of December and heard nothing. One user shipped shoes to them and didn't receive payment or any answer from customer support And a third user just wonders why they never got a reply to their emails. I go to their facebook page and find one user wondering where her order was too. Obviously, these have pretty much all since been deleted, as was my questions on instagram, but you might still be able to find a few. At this point, I have gotten a refund and long since bought my shoes from elsewhere, but let this serve as a warning to any other potential buyers, or rather, victims. And by feigning ignorance I mean their claim that they did reply, which technically they did, however, only after I requested a refund and started being a nuisance. Which is also conveniently when whoever the one person in charge of everything it seems, arrived back from being on holiday over the Christmas period, yet he answered my first phone call during that same period