Wow wow wow ... I have been trying for over a year to get a lighter hair colour, to soften my facial features. Unfortunately, this was never achieved through actual hair salons. I emailed our extremely patient and helpful colourist, who took the time to actually hear exactly what I was trying to achieve and recommended, firstly a bleach wash (easy clear instructions) which I was petrified to do (but nothing to lose) as my original colour aged me. I was able to then recolour with advice from colourist of suggested colour, and OH LA LA!! exactly what I was after it is perfect. I'm now a permanent customer setting up a mirror in the bathroom to see the back of my head to colour ... yippee 🙏🌷