Really poor “service” and a waste of time, stress and money. Emails go unanswered and are responded to in a weekly summary report. Bailiffs visited once which was a “drive by” in a total of 6 weeks. Told a visit took place then when asking for a summary of this was told the agent never went as was unwell. Repeatedly chased due to urgency of matter to no avail. Part of debt settled with debtors legal representative so I effectively recovered the funds myself. Payment was made to bailiff service as payment of their fees was due. Bank details were confirmed then told they did not hold these on record for me and were writing me a cheque. Lady on the phone sorted this and payment made today. Basically acted as a fund holder for 14 days. Staff on the phone are polite and pleasant to deal with however every other aspect of this company was a complete waste of time and money. Do not recommend using.