I have returned my fairy lights as they failed after 3 weeks. I was instructed to return them for refund and was given a return code. I was told to get a Certificate of Postage and not a ‘signed for’ return. Now I’m told that my parcel had gone missing and they have no record of it. Surprise surprise! I will send a copy of my certificate when I return from holiday and see what happens. No response to live Chat or phone calls. Emailed several times but takes about 8 days for a response. Some previous purchases have been good products but customer service is Very poor. Should have gone to John Lewis.