Premium product at a premium price, but sadly not premium customer service We purchased a set of lights from the Solar Centre in November 2022 and within a few weeks we had problems with the units not holding their charge. They only stayed alight for a very short time, so we reported the issue to them on 8 December. It has taken them from then to now – 17 February 2023 – to send us a replacement USB tube. That is 11 weeks of delaying tactics and countless messages – I actually have 42 emails on the subject in a folder! They asked me try this…..now try that….now plug this bit in and see if it works……..and finally they asked me to try something and then they “would immediately send a replacement”. When I reported that it did, indeed, do as expected they promptly dropped the case and I had to remind them that the original problem still existed. Today, I have finally received the replacement tube…..without a replacement battery – and currently have it on charge to see how well it works, if at all. This should have been dealt with promptly and efficiently over 2 months ago instead of all that fuss and needless bother. And all for a USB tube that can be bought for just £12! Goodness knows what it has cost their company to involve so many of their staff in all that unnecessary work, but I do know that it has cost them a great deal of customer goodwill. Never again!