The tank shop communicated fully through the ordering and dispatch process. We had some difficulties with the logistics of getting the tank to our property over a wall and the type of tank we needed could not be HIAB lifted - but the Tank Shop team were very helpful at ensuring we were kept in the loop of deciding our tail-lift delivery day and requesting a slot to help us make sure we had sufficient help at hand on our end. The tank was delivered on time with clear communication from the Pallex driver and arrived with all the attachements provided in the spec. We havent hooked it up yet, so its more of a pretty green garden ornament at the moment - but I'm sure it will do a wonderful job keeping our house warm through the winter!