Daughter chose a toy which she had been asking for a few weeks which was part of a display in Bromley where they encouraged children to play with them. Quality isn't good. First toy we took home stopped working, I went back to Bluewater and swapped as it was tested and the toy confirmed not working. Brought replacement home and it didn't work at all. When I returned replacement they tested and got working. I explained I wanted to return as clearly temperamental and wasn't cheap. Was told they won't allow me to exchange for another toy. Staff were rude and were laughing amongst themselves at me when I was trying to explain to them the situation with the toy. I felt completely judged and the tone of their conversation was implying I was just trying it. Bluewater needs to work on their customer service, and review the quality of toys they are selling and promoting at the front of the stores!