Absolutely disgusting customer service. Purchased over £200 worth of toys on a Sunday for my daughters birthday the following weekend, on the day of delivery I received a email saying my order was cancelled and a new order was raised but half the stuff was missing, and delivery would be the following Monday as the items I had ordered was out of stock. To add insult the 10% discount I had on my original order was removed. I called to complain the man I spoke to was useless he couldn't care less he clearly didn't like his job and has had no customer training so I cancelled my whole order. Now waiting for 5 days for my refund and I have no money for my daughters birthday. After I received my cancellation email I looked on the entertainer website to see everything I originally ordered was still for sale. Disgusting company!! Avoid at all costs.