It was not a bad product just a bad store experience. I visited your Preston store on the 13th December, many to look for gifts for my grandaughter. On walking into the store I was unable to pick up a basket as empty boxes had been abandoned on them. I walked passed the till point and was not greeted at all by the female member of staff leaning on counter messing with an electronic device. On continuing my walk around the store I was confronted with a shopping trolley of abandoned stock and more boxes on the floor. I continued my walk around around the store passing the only other member of visible staff and again no greeting. I believed The Entertainer had higher standards than the total mess I experienced, well it did when I worked for them. There was no Christmas spirit or atmosphere most disappointing, I believe standards are slipping and the whole ethos of the ultimate toy shop has been lost, well certainly in Preston. Such a shame.