Where do I start.. I ordered a train and paid for delivery as can't get to a store. It turns up in a massive box and it's not the correct item or even 1 on their website. On the packing slip it states down the bottom right hand side an employee number as they have checked everything is correct with my order. I called customer service and they were useless and even discriminated me to a certain point. I was told a manager would call by 5pm. I called them back as I felt it was just a game to them. Made to hold for over 10 mins and not knowing what was going on. Told again manager is going to call you back shortly. Nothing. I messaged CEO Mr Murphy (he has been at John Lewis for years) and he responded to say he was in the USA. He is sending it back to the same manager who is dishonest and has no integrity. DEFINITELY DO NOT RECOMMEND THIS COMPANY DUE TO THEIR AWFUL CUSTOMER SERVICE.