I ordered an item on line and it said the order had failed. I tried again with the same result, to the try one last time using a different payment method. Each time it failed, each time I have been charged, and I have to try to get a refund. On top of this I phoned the local shop explaining the situation asking if they could reserve the item, to which they said no but speak to customer service who can process the order. Twenty minutes waiting to get through to customer service to be told no they couldn’t although they phoned the store to get the same answer. So no order and waiting for £150 refund.