We bought our sons present on Black Friday allowing plenty of time for delivery before xmas. Unfortunately The Entertainer failed to deliver his gift (a build your own playhouse). Firstly they refused to accept it hadn't been delivered and eventually said it was at a business address (well, who knows where as we dont have one), then second attempt has been misplaced by yodel. Their customer service is poor refusing to accept any responsibility. We have had to buy a different present for xmas right at the last minute from a more reliable toy shop, costing us more than we had wanted to pay but had no choice as our 3 year old would've been very upset that santa forgot him. We will never use The Entertainer again and will be advising others to avoid too. Awful- stay clear.