We ordered a pattern on Nov. 4 th for a xmas present, the package never arrived,as their delivery carrier mixed up the adress. Instead of giving us a refund, as per uk police after 30 days EVERY CONTRACT is void, we get unpleasant mails from Sonya. We are now waiting 10 weeks on a delivery we spend $44 on, and it never arrived. The costumer service in less then poor and there is no refund at all. Instead of correcting the fault, we were accused of having given them a wrong adress. Well, arrogance comes before the fall. DONT SHOP THERE. A research on fb showed, we were not the only one. BAD BAD COSTUMER SERVICE.