I rarely leave bad reviews, but am left feeling shocked that a company can sell a completely unusable product and then deny all responsibility for it. My son bought me a barrow in a box for Christmas and has spent the two months since then trying to get them to sort out the issues - the main one of which is the fact that it simply doesn't go together!!!! Fundamental!
He'd ordered a red one, then the day after he ordered it, they told him they only had one left - a green one. It also arrived in a battered box and was covered with scratches - quite frankly looking as though they had had to scrape around for pieces - which would explain why it doesn't go together.
As I now need to use the barrow, I have just called to ask once more what they are going to do about it and have been told bluntly and rudely that it is nothing to do with them, our contract is with Amazon and we should take it up with them!
I am not usually one for writing bad reviews but I am frankly amazed at the unusable quality of the product, the unusable condition it arrived in and the appalling customer service we have just received! DO NOT USE THIS COMPANY! THEY DON'T DESERVE TO BE IN BUSINESS!
3 years ago
THE WALSALL WHEELBARROW COMPANY LIMITED has a
1.8
average rating
from
8
reviews
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