Fantastic service! I ordered my wedding shoes from Melbourne as I couldn't find anywhere in Melbourne with a range as beautiful as TWC's. First of all the shoes are BEAUTIFUL and were so well wrapped and cared for. However, when the shoes arrived unfortunately there were a bit too big. I contacted the company to see if I could exchange for the size down. To be honest, I dreaded having to send them back, but as soon as I contacted TWC I was instantly put at ease. Not only were they happy to exchange the shoes, but they even sent me the paid parcel slip to cover the return postage. Once they received the shoes back they sent me the smaller size immediately - this was a Monday-Friday turn around so by the end of the working week I had the correct size in my hot little hands. All postage was tracked (at their expense) for peace of mind. What helpful and great customer service. I would not hesitate to buy from this company in future and absolutely recommend shopping with them!