I signed up with The Writers Tree and gave them a $500 deposit at the beginning of July 2024. I supplied them with multiple samples of the types of artwork and color schemes I wanted, provided photographs of the real characters in the story (my granddaughters & son). It is now the middle of January 2025. I have gone through multiple agents, repeated excuses, and disastrous artwork. The main character still has not been completed to satisfaction. Meaning it looks nothing like what we discussed back in July. And they have a picture of her! A five-year-old little girl, curly blonde hair past her shoulders and blue eyes. The first attempt… No blue eyes and such short brown hair that her pigtails look like frizzled horns on her head. Additional artwork continues with failed attempts of even the most basic description. Oversize heads and spaghetti, thin neck and legs and arms. So unrealistic and grotesque. Based on the contract of a moneyback guarantee, I believe I’ve given them more than adequate understanding and chances. Yet they still refuse to refund the money. They cannot be trusted. They have lied repeatedly. The only thing they have been good at, is trying to upsell every imaginable thing without ever having completed just the main character sketch! Seven months, and the main character isn’t even completed… How long do you think it would take them to complete the entire children’s book?! Even promises of meeting with supervisors have been a lie and a game of stalling or cat and mouse with the company. If I could give a zero star, I would. I will now be forced to file claims against the company and seek to recover my money. It is an absolute shame when all they had to do was just be honest and forthright and honor the contract. I have been asking for a refund for months and they keep giving me new agents asking me to give them “one more chance“ even when I put my foot down and refused any further discussions with them on continuing this unprofessional relationship or any further chances for them, they continue to try to talk over me and ignore the fact that I have said no. It’s funny that when I gave a one star at the beginning of this review, it prompted several questions below. “How easy was it to get a refund?“ “ Many days did the refund take?“. Does it not seem strange that those will be the questions prompted? Clearly, it’s an indication that this is a repeated problem for this company.