I’m extremely disappointed with the product and moreover, the customer service. I ordered 2 sets of 500TC Percale sheets and two additional sets of pillowcases in WHITE. What I received were white pillowcases and off-white or ivory sheets that are supposedly white... but they’re not. I also found the sheets to be thinner than I’d expect of 500TC percale sheets, I possibly could’ve lived with that if they were white and not mismatched. I have plenty photos I took. I was told I’d receive a return label to send the sheets back. When I hadn’t received one I called back the following week and I was told the computer system was being upgraded and I’d receive a label in the next many days. I was also told I’d incur a fee for shipping both ways. I was not given an amount I’d be docked in total for shipping. Why should I incur any cost when I received mismatched sheets with inaccurate colors that I spent $600+ on? I have pictures and only the additional pillowcases are white. The customer service reps were not apologetic, didn’t offer to replace them with ACTUAL white sheets, nothing. Zero accountability. The second rep I spoke with seemed a bit standoffish when I verbalized my dissatisfaction with how my issue was being dealt with, or should I say wasn’t dealt with. I believe they should’ve offered to replace the items at no charge to me. I don’t want white sheets from them, not that they offered them or attempted to right their wrong because they didn’t. I can buy pricey sheets elsewhere where they treat their customers with the courtesy I believe customers deserve. Nobody even so much as apologized for the inconvenience. I do not believe I should incur any cost for receiving a product that somehow squeaked by quality control when it shouldn’t have. I have had to deal with getting a full refund outside the company since they believe I should pay for shipping on a product that was not what was represented and they didn’t offer a reasonable resolution. Their poor quality control or error should not financially impact me, imo. I don’t know how anyone could’ve not noticed the variation in color when packing my order. I also don’t know how they expect to sell a high-end product with poor customer service. One of the reps said she had never seen or touched their sheets in person nor was offered any by the company to experience. I would think they’d want their staff versed in the product they're trying to troubleshoot. She was very nice otherwise, it was another rep who I found snippy and the antithesis of apologetic.